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Post by mellafunk on Dec 29, 2008 20:22:38 GMT -5
If you are thinking of buying it I would wait. Yesterday I bought some for my account through paypal and never got it. I called and they blamed it on paypal. I put some on my son's account with a credit card and never got it. Both trasactions have left my bank account. I have called several times with no results. They just say they are working on it. It has been over twenty four hours and my 7 year old is growing seriously impatient. Has anyone else not got their's?
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Post by Robyn on Dec 29, 2008 20:57:28 GMT -5
I just had 2 comments about this come through on my blog. One father had the same problem as you. Then someone answered that they called Radica/Mattel today and they gave an estimate of 3 days 'till it's fixed. So they know it's a problem, I wonder why they try to blame it on Paypal.
I also wish they'd put up announcements on their website to let everyone know.
I believe akaabbey has a case opened with Mattel on this issue, perhaps she'll know more.
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Post by akaabbey on Dec 29, 2008 23:30:34 GMT -5
Yes I did (I got mine yesterday) but I did post this on TSE but will just copy the important stuff here so you don't have to go looking for it in the BIG thread over there (this will be a Large post):
Me: I added $50 worth through paypal & checked this morning & shows it was sent to Mattel Corp. but nothing in my chest yet....Guess I am fixing to make a phone call now.....
Webley3 wrote: it was as if everything i did last night never happened..
You are correct!!
If you did purchase loot, check your email to see if you got a confirmation from Mattel (I didn't) If you did then your loot went through.
I just got off the phone with Mattel & I guess I was the 1st to call about the Loot problem. It seems that anything that happened last night didn't post to accounts & they think it could be because so many people were on that the server was glitchy. They could see my paypal payment & see my funkey account which showed no loot purchased. They are going to research the problem & email me within 24 to 48 hrs.
The people who answer the phones do not know how to fix it they have to put you on hold to talk to tech support but the lady I spoke to said that while I was on the phone with her, tech support sent out an email to everyone (who answers the phones) that if anyone calls with this problem to get some information:
If you did purchase loot & did not receive it call them & they will ask for: UFN, Method of Payment, Transaction #(cc or paypal),email address, etc...
Mattel contact info: viewtopic.php?f=2&t=5380
Me: I just received my email from Mattel:
Thank you for contacting Mattel. We appreciate the opportunity to respond.
We have confirmed your Funkey Trunk purchase and have added 9350 Loot to your account.
Thank you again for contacting us. If you have any questions or concerns in the future, please feel free to call us at 800-803-9611, Monday - Friday, 9:00 am - 7:00 pm, ET, and Saturday, 11:00 am to 5:00 pm, ET.
Sincerely, Mattel Consumer Relations
& look I got an extra 50 Loot for free LOL
Mellafunk & am surprised they said that to you as they were alerted about it already...I did paypal too...they should have asked you when you called for certain info so they could get it corrected....
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Post by mellafunk on Dec 30, 2008 15:48:18 GMT -5
my son called me from home earlier and let me know that both accounts had received the loot. Now he just has to ponder which familiar to get, I suggested bones.
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Post by akaabbey on Dec 30, 2008 20:38:01 GMT -5
Glad you got your Loot!!....I got all 4 as I have each funkey...they do different things depending on the funkeys but I am going to wait on Robyn for now if she posts what she knows from another email
Edit: If you activate your fimiliar with the same funkey you get a surprise......That is what I meant about Robyn knowing something I didn't want to tell
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Post by funkatron6000 on Jan 3, 2009 13:59:58 GMT -5
wait wait whoa whoa whoa. what it loot?
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Post by akaabbey on Jan 3, 2009 23:17:56 GMT -5
Once you get the 4.5 update & get to meet Angus you get a trunk.....once you open it you have a chance to buy Loot (but with real money) to bye things in the trunk & in his lab
for example you can look at my crib: abbeyscrib to see some of the stuff to you can buy with loot
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